Legal

Privacy Statement

Version 1.0 · June 2026 · GDPR

Data Controller

Trade Name: eTheorie.be

Legal Entity: Access Results BV

Company Number: BE1002.786.691

Address: Herentalsebaan 25, 2160 Wommelgem

Email: info@etheorie.be

Website: www.etheorie.be

We attach great importance to the protection of your personal data and process it solely in accordance with the General Data Protection Regulation (GDPR), Belgian privacy legislation, and applicable sector-specific regulations. This statement explains which data we collect, why, how long we retain it, and what rights you have.

1Who are we? (Data Controller)

We are eTheorie.be, a service operated by Access Results BV, with registered office at:

Access Results BV

Herentalsebaan 25, 2160 Wommelgem
Company Number: BE1002.786.691
Email: info@etheorie.be
Website: www.etheorie.be

We offer online courses and practice platforms to prepare for the theoretical driving test in Belgium (hereinafter: our "Services"). For any questions regarding the protection of your personal data, you can reach us at info@etheorie.be.

2What personal data do we process and why?

We process your personal data solely for specific, legitimate purposes and based on the correct legal grounds in accordance with Art. 6 GDPR.

Data Type	Purpose	Legal Basis (GDPR)
Name, email address	Create account, execute contract, customer service.	Necessary for the performance of the contract (Art. 6(1)(b)).
Payment details	Processing payment for access to the Services.	Execution of contract & legal obligation (accounting) (Art. 6(1)(b) & (c)).
Progress data (practice results, scores, completion of videos/e-book)	Delivering the core service and mandatory verification of the Money-Back Guarantee claim.	Necessary for the performance of the contract (Art. 6(1)(b)).
Registered exam moment (date/time in profile)	Compliance and verification of warranty periods and fraud prevention.	Necessary for the performance of the contract (Art. 6(1)(b)).
Official exam result (PDF)	Mandatory contractual verification and handling of the warranty claim.	Necessary for the performance of the contract (Art. 6(1)(b)).
IP address, log files	Security of the platform, preventing fraud (e.g., account sharing, consistency checks), debugging.	Legitimate interest (integrity and security of the service) (Art. 6(1)(f)).
Contact details (via form/email)	Answering questions, providing support.	Legitimate interest (effective customer service) (Art. 6(1)(f)).
Email address (newsletter)	Sending marketing, updates, and promotions (opt-in).	Explicit consent (Art. 6(1)(a)).
Photos/results (e.g., "Passed!")	Publication on website/social media (opt-in).	Explicit consent (Art. 6(1)(a)).
Cookie and device data	Functional, analytical, and marketing purposes.	Consent (analytics/marketing) or legitimate interest (strictly functional cookies). See our Cookie Policy (Art. 6).

3Minors (under 18 years)

Our Services are aimed at individuals wishing to take a driving test. If you are under 18 years old, you are legally incapable of entering into a contract (a purchase) with us.

Attention In that case, a parent or legal guardian must make the purchase and conclude the agreement on your behalf. The parent/guardian is responsible for the accuracy of the provided data.

We process the data of the minor user (such as name and progress data) including the data necessary for the warranty claim in the context of the execution of the agreement concluded by the parent/guardian.

4How long do we retain your data?

We do not retain personal data longer than strictly necessary for the purpose for which they are processed:

Account and progress data (incl. warranty data): 2 years after the last recorded use of your account. This period is necessary to demonstrate the correct execution of the service and the processing of possible warranty claims.
Billing and payment data: 7 years (legal accounting obligation).
Data based on consent (newsletter, photos): as long as you do not withdraw your consent.
Support requests: 12 months after resolution.

After the retention period expires your data will be securely deleted or anonymized, unless a legal obligation requires longer retention.

5Do we share your data with third parties?

We never sell your data. We only share data if strictly necessary for our services, with the following categories of processors:

Payment processors (e.g., Mollie, Stripe): for the secure processing of payments.
Hosting providers and cloud infrastructure: for the storage and availability of the platform.
Email services: for transaction emails (access confirmations, invoices) and newsletters.

All processors are contractually bound by a data processing agreement (in accordance with Art. 28 GDPR) and may only use your data for the agreed purposes.

Transfer outside the EEA If processors are located outside the European Economic Area, we ensure that the transfer is covered by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or an Adequacy Decision from the European Commission.

6Cookies and tracking

Our website uses cookies in accordance with the Belgian Electronic Communications Act (Art. 129) and the GDPR.

Functional cookies: strictly necessary for the operation of the platform (e.g., logging in, session security). No consent is required for this.
Analytical cookies: are only placed after your explicit consent. We use these to measure and improve the use of our platform.
Marketing cookies: are only placed after your explicit consent. We use these for personalized advertisements and retargeting.

You can manage your cookie preferences at any time via our cookie banner or through your browser settings. For a complete overview of all cookies used, please refer to our Cookie Statement.

7Security

We take the protection of your data seriously and apply appropriate technical and organizational measures (TOMs) to protect your personal data against unauthorized access, loss, or misuse. This includes, among other things:

SSL/TLS encryption of all data transmissions.
Access control: only authorized personnel have access to personal data.
Secure storage of data on protected servers.
Periodic security audits and risk assessments.

Data breach In the event of a breach involving personal data that poses a high risk to you, we will notify you as soon as possible in accordance with our reporting obligation (Art. 33 and 34 GDPR).

8Your rights as a data subject

You have control over your personal data at all times. Under the GDPR, you have the following rights:

Right of accessYou can request which personal data we process about you.

Right to rectificationYou can have inaccurate or incomplete data corrected.

Right to erasure ("right to be forgotten")You can request the deletion of your data in certain cases.

Right to restriction of processingYou can request the restriction of processing in certain cases.

Right to data portabilityYou can request your data in a structured, commonly used format.

Right to objectYou can object to processing based on legitimate interest.

Right to withdraw consentProcessing based on your consent (e.g., newsletter) can be stopped at any time. The withdrawal of consent does not have retroactive effect.

You can exercise these rights by contacting us at info@etheorie.be. We will process your request as soon as possible and no later than within 30 days. We may verify your identity before processing your request.

9Complaints

If you believe that we are processing your data unlawfully, we recommend that you first contact us at info@etheorie.be. We are happy to resolve complaints amicably.

However, you always have the right to lodge a complaint with the competent supervisory authority:

Data Protection Authority (GBA)

Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be

10Changes to this statement

We reserve the right to amend this privacy statement at any time, for example, as a result of changes in legislation or our services. The most current version is always available at www.etheorie.be/privacy.

In the case of significant changes, we will notify you via email or through a notification on the platform.

11Contact Information

For any questions, requests, or comments regarding your personal data, you can reach us at:

Access Results BV, eTheorie.be